Add-on · AI website chatbot
Answer questions while you work.
An AI chat widget on your site, trained on your services and policies. Handles FAQs, captures leads, books discovery calls automatically. The website equivalent of always being on call.
Most website visitors leave without asking the question they came to ask.
They want to know: do you service their suburb? Do you support their participant's specific condition? Are you taking new clients? What does the process look like?
If they have to fill out a form and wait for a reply, most don't bother. They click off and try the next provider.
A chat widget changes the math. Their question gets answered in 30 seconds; if you're a fit, they book a call before they leave the site.
A chat widget that actually converts.
01
A chat widget on every page of your site.
Loads fast. Mobile-optimised. Bottom-right corner by default; configurable.
02
Trained on your services and policies.
Knows what services you offer, what suburbs you cover, your registration status, your approach. Answers questions accurately.
03
Captures lead details in conversation.
Conversational, not form-style. Asks for name, contact details, and inquiry context when the conversation calls for it.
04
Books discovery calls automatically.
When a caller's a good fit and ready to talk, the chatbot offers your Calendly availability and books on the spot.
05
Emails you a summary of every conversation.
Transcript + structured summary. You see exactly what visitors are asking - which often becomes great FAQ content.
06
Compliance-aware.
NDIS AI-use disclosure included in the opening message. Compliance ruleset prevents the chatbot from making prohibited claims.
How it works.
We embed the widget on your site.
One line of HTML. Brand-matched to your site colours.
We configure it for your practice.
Services, suburbs, policies, your Calendly link, your escalation rules - all loaded.
Conversations start flowing.
Day one. You'll see visitor questions in your inbox; bookings flow into your calendar.
Pricing.
- $49 / month - basic (FAQ + lead capture + summary).
- $99 / month - full (above + calendar integration + escalation rules).
Is this the right add-on for you?
Right fit
- Practices with a website that gets at least some traffic each week.
- Providers who hate writing follow-up emails to half-qualified leads.
- Sole-traders running ads (chatbot multiplies conversion rate).
Probably not right yet
- Sites with zero traffic - fix discovery (ads, SEO) first.
- Providers who genuinely prefer phone contact only (the chatbot can be configured to direct callers to phone, but you might prefer the voice receptionist instead).
Frequently asked questions.
Will it sound natural?
Yes. Modern conversational AI handles routine questions well. The opening line includes the required NDIS AI-use disclosure so visitors know they're chatting with an automated assistant - from there the conversation runs naturally.
What if it gives a wrong answer?
The chatbot is trained on your specific services, policies, and FAQs - so for in-scope questions it answers accurately. For anything it isn't confident about, it explicitly says: 'I'd like to make sure you get an accurate answer on that - can [Provider] call you back?' and captures the question for you. We tune the responses as we see real conversation patterns.
Where do conversation transcripts go?
Stored securely; only you and First Practice support staff can access. Conversations are not retained long-term - typically 90 days for support and quality purposes, then deleted.
Will it accidentally claim things it shouldn't?
No. Same compliance ruleset as your website prevents prohibited claims ('NDIS approved', etc.). If a visitor asks something that requires a careful answer, the chatbot escalates rather than guessing.
Can I cancel?
Yes, anytime. Removing the widget takes ~5 minutes; we can do it for you or you can do it yourself.