Terms of Service.

1. Effective date and acceptance

Last updated: [Insert date]

By signing up to First Practice or using our service, you agree to these terms. If you don't agree, don't sign up.

We may update these terms occasionally. Material changes will be notified to existing customers via email at least 30 days before they take effect. The "last updated" date at the top reflects the most recent version.

2. Who we are

First Practice ([legal entity name + ABN]) provides subscription website services to NDIS providers in Australia. We are bound by Australian Consumer Law, the Privacy Act, and other applicable Australian regulations.

3. Service description

First Practice provides:

• Design, build, and hosting of a website for your NDIS practice.
• Ongoing content updates and maintenance per your selected tier.
• Compliance review of content against current NDIS Commission advertising rules.
• WCAG 2.2 AA accessibility verification.

We do not provide:

• NDIS registration or Worker Screening services.
• Practice management, rostering, or clinical software.
• Bookkeeping, accounting, or legal services.
• Marketing services beyond what's included in your tier (e.g. we don't manage Google Ads campaigns on your behalf at MVP).

4. Subscription and billing

• Subscriptions are monthly, billed in advance.
• You can choose Starter ($99/mo), Growth ($199/mo), or Authority ($399/mo) - prices may change with reasonable notice to existing customers.
• Billing is handled by Stripe. We do not store your card details directly.
• Cancellation: you can cancel anytime via your Stripe billing portal or by emailing us. Cancellation takes effect at the end of your current billing period - no exit fee, no refund of the current period's payment.
• Refunds: generally we do not offer refunds for partial months. Australian Consumer Law rights apply where the service has not been delivered as described.

5. Domain ownership

• Your domain stays yours. Domains we register on your behalf are registered in your name (or your business's name).
• On cancellation, the domain is yours to manage, transfer, or let expire as you wish.
• We do not hold your domain hostage.

6. Content ownership and licence

• You own the content on your site. This includes brand assets you provide, custom copy, photos, etc.
• You grant us a limited licence to host, modify, and serve your content as part of delivering the service.
• We may use anonymised, aggregate data about how customer sites perform to improve our service.
• On cancellation, we hand back your content as a downloadable archive within 30 days of your request.
• Full site ownership after 12 months. Customers who maintain an active, paid subscription for 12 consecutive months gain full ownership of their site - including the design, the front-end code, and all content. On cancellation at or after the 12-month mark, we hand over a complete site export and any limited licence we held to the build terminates. Before the 12-month mark, you retain ownership of your domain and content per the clauses above, but the site build itself remains licensed from us. The 12-month period resets if your subscription lapses for more than 30 days.

7. Customer responsibilities

You agree to:

• Provide accurate information about your business, services, and registration status during onboarding.
• Comply with applicable NDIS Commission advertising rules and any other regulatory requirements for your practice.
• Not use the service for illegal, fraudulent, or misleading purposes.
• Maintain your own backups of any content you'd be unwilling to lose (we keep backups, but redundancy is your friend).

8. Compliance and accuracy

• We review content against current NDIS Commission rules to the best of our ability.
• Final responsibility for compliance with NDIS, AHPRA, and other regulatory obligations rests with you, the provider. We provide tooling and best-effort review; we do not guarantee absolute compliance.
• If we identify potential compliance issues in content you provide or request, we'll raise them with you. If you direct us to publish content despite our concerns, that's your call and your liability.

9. Service availability

• We target 99.9% uptime for hosted customer sites but do not provide a formal SLA at the MVP stage.
• Scheduled maintenance windows will be communicated with reasonable notice.
• We're not liable for downtime caused by upstream providers (GCP, Cloudflare, etc.) outside our reasonable control.

10. Acceptable use

You may not use First Practice to host content that:

• Is illegal under Australian law.
• Misleads or deceives consumers in breach of Australian Consumer Law.
• Infringes intellectual property rights.
• Contains malware or is used to distribute spam.
• Misrepresents NDIS registration status or makes prohibited claims (e.g. "NDIS approved").

We reserve the right to suspend or terminate accounts that breach this acceptable use policy after reasonable notice and an opportunity to address the issue.

11. Termination

By you: cancel anytime per Section 4.

By us: we may terminate or suspend your account if you materially breach these terms, fail to pay, or use the service for prohibited purposes. We'll give reasonable notice and an opportunity to address the issue unless the breach is serious.

12. Limitation of liability

To the maximum extent permitted by Australian law, our liability for any claim arising out of the service is limited to the amount you've paid us in the 12 months immediately preceding the claim.

Nothing in these terms excludes or limits rights you have under Australian Consumer Law, which guarantees certain things to consumers that cannot be excluded by contract.

13. Disputes and governing law

These terms are governed by the laws of [Western Australia - confirm] and the Commonwealth of Australia.

We aim to resolve disputes informally first - email us at hello@firstpractice.com.au. If we can't resolve it, the courts of [WA] have jurisdiction.

14. Contact

Questions about these terms? Email hello@firstpractice.com.au.